Q
What is the standard delivery time for your road marking machines?
Delivery time varies depending on the model and order quantity. Standard machines are typically shipped within 15–25 business days after payment confirmation. Custom or bulk orders may require additional lead time. We will confirm the exact schedule upon order placement.
Q
What shipping methods do you offer for international orders?
We support multiple international shipping methods including sea freight (FCL/LCL), air freight, and express courier services (DHL, FedEx, UPS). The most suitable method is recommended based on order size, destination, and urgency.
Q
Do you provide after-sales technical support and service?
Yes. We provide comprehensive after-sales support including remote technical guidance, operation manuals, video tutorials, and on-site service (subject to location). Our support team is available to assist you throughout the product's service life.
Q
Is installation and commissioning assistance available?
We offer detailed installation guides and video support for all customers. For larger projects or special requirements, our engineers can be arranged for on-site installation and commissioning. Please contact us in advance to arrange this service.
Q
What warranty is provided with your machines?
Our road marking machines come with a standard warranty period. During the warranty period, we provide free replacement of defective parts caused by manufacturing issues. Wear parts and damage resulting from misuse are not covered under warranty.
Q
Can spare parts be ordered separately after purchase?
Yes. We maintain a full inventory of spare parts for all our machine models. Spare parts can be ordered at any time and will be shipped promptly. We recommend keeping a set of essential consumable parts on hand to minimize downtime during operations.
HME Machinery
